The Dish Network Saga...

Ugh.

We have satellite television.

Ugh.

Our satellite dish receiver is malfunctioning (the third of this model that we have owned).

Ugh.

We decided that since we were going to have to call Dish Net to get them out here and PAY them to fix whatever is wrong (we're missing a good 1/3 of the channels that we're paying an arm and a leg for) that we would go ahead and upgrade to the HDTV model since we've recently purchased a tv that supports that.

Yes....you guessed it.....UGH!

We called last week on Thursday. They gave us an "appointment" for Sunday between 12:30 and 5 pm. I say "appointment" in quotations because anything that has that broad of a time frame is NOT an appointment. Anyway, on Saturday, we received a recording phone call saying that due to high demand for the HDTV receiver, they don't have one for us and we'll have to call them back to make another appointment.

Grrrrrr....wouldn't they have known this on Thursday?!

So we call back. Like the good little Dish-Net-Customer-Puppets that we are. We get an appointment for Tuesday between 12:30 and 5. We get ANOTHER automated call Monday saying that "due to high demand....blah blah blah". We call back...AGAIN.... This time the appointment is for NEXT Tuesday between 8am and 12.

*sigh*

I'll never get my beloved Food Network back.

We get yet another call saying the same ol' thang....that we should call them back to reschedule....so we did. NOT happy this time.... The girl that Computer Guy talked to seemed confused. She said that we were still scheduled for Tuesday between 8am and 12, but did we want to reschedule for another time? WHAT?! Are you insane?! CG made kind of a big deal about how many times they've canceled their appointments and long story (just a little bit) shorter we now have an appointmet for Saturday! WoooHooo!!! Only a week after we were supposed to have our new receiver!

I'm still waiting for the automated call again.....it's such a smug little voice....grrrr.....

*sigh*

Okay, rant over. Hot Pocket eaten (so-so). Time to get back to cleaning.

CG got worried when I told him I was cleaning more today. He thought we were having company! I guess I should clean more than just when people are coming over.

***UPDATE*** Dish Net just called (no automation! Yippie!) and confirmed our 'appointment' tomorrow between 12:30 and 5. Now if I get another call switching times again, we're switching companies! :P

I Want To Scream!

ARRRGGGHHHHH!!!!!!

No, I'm not becoming a pirate. I'm incredibly P.O.'d at Dish Network!

After waiting all day yesterday for "the call" that they'd have to post pone our so-called 'appointment' that was for today, I was so happy that it never came! What we DID get, however was a CONFIRMATION CALL!!!

Okay, maybe this is where I'm going wrong...I thought that the definition of "CONFIRMATION" was:

a. The act of confirming.
b. Something that confirms; verification

Boy was I wrong!!!

Apparently it means that they just needed to give somebody "busy work" yesterday and gave them a list of people to call and say that our appointment was confirmed!

What. A. Crock!

We got a call this morning at 8AM.....on a Saturday.....AT 8 IN THE MORNING!!! I'm sorry, but I love sleep. I love to sleep late. I feel much better when I do. And the only time I can do this is on the weekend! Oh no....not today though...

Okay, like I said. Our phone rings at 8AM...I do not answer it. Computer Guy had to get out of bed and walk all the way around it to the phone. I thought the phone was ringing in my dream. I hate when that happens. So he picks up the phone and mumbles something. I don't know. I wasn't really listening. Lately we've been getting bombarded by those incredibly annoying survey people..."Oh, this is a short survey. It won't take long." and hour later.....still on the phone!

Back to Dish Net. They've cancelled our appointment.....AGAIN!!! I'm trying to convince CG to find another way to get his beloved channels of junk that we never watch. But alas, we've already had problems with TWC. 2 years after we cut off their service (for the wonderful ol' folks down at Dish Network) they send us a bill! I'm sorry? What?! They have no idea what they're doing either! Jeezey Creezy!

Our appointment is now for the 12th (2 weeks away) between 1AM and 11:30PM.....no, not really, but it may as well be. It's actually for 8-12:30. But really...what's the difference?

So, to recap:

• this is the 4th time they've rescheduled
• we were supposed to have our new reciever a week ago
• we've had confirmation of TWO seperate appointments that they've then cancelled

I've had it up to here *holding hand above head* with these people! What do we have to do to get our new receiver?! Apparently someone is getting them. Is it like at the grocery store when someone will buy all the hotdog buns? Did a delivery guy decide that he wanted them all and ran off with them? How many times could something happen to ALL the receivers? Or are we just the unlucky ones that keep getting bumped? You'd think they'd bump someone different each time....so the logical thing to think is that many people are getting those automated calls. They probably made them a recording so their people would stop getting yelled at for being so stupid.

It's called a network people....look into one!